Returns, refunds, and order support

GrifGlo is a retail brand of Griffin Global Commerce Ltd., based in North Vancouver, British Columbia. This policy explains returns and order support for purchases made directly through GrifGlo checkout. If you complete a purchase on another retailer’s website, that retailer’s terms apply instead.

Request approval before returning an item

Email info@grifglo.com with your order number, product name, purchase email address, reason for the request, and relevant photos or video. Do not ship an item back without written authorization. We provide the return address and instructions after reviewing your request. Our mailing address is not a return address unless we instruct you otherwise.

Change-of-mind returns

Change-of-mind returns are discretionary, subject to applicable law. For an approved non-defective return, contact us within 14 calendar days of delivery and ship the item back within 7 calendar days of approval.

Items must be unused, undamaged, in resalable condition, and unopened, unassembled, and uninstalled where applicable. Include all original packaging, manuals, accessories, labels, protective materials, and components. Serial numbers, UPC labels, and seals must remain intact and match the order.

Items that may not be returned

Except where required by law or approved by GrifGlo in writing, exclusions include final-sale items; used, opened, washed, assembled, installed, configured, or altered products; items with missing or damaged packaging, parts, or identifying labels; custom or special orders; gift cards and credits; delivered digital products or services; consumable, hygienic, personal-use, or perishable items where applicable; and products damaged by misuse, neglect, unauthorized repair, improper installation or storage, or accidents.

Damaged, defective, incorrect, or incomplete items

Notify us in writing within 5 calendar days of delivery, including your order number, a description, and clear supporting photos or video. Late reports may affect a claim where permitted by law and applicable claim deadlines. Depending on the issue and applicable law, a remedy may include parts, repair, replacement, credit, or a partial or full refund. Your mandatory legal rights are not limited by this reporting period.

Return shipping and deductions

The customer pays return shipping, insurance, and handling unless the return is approved because GrifGlo sent the wrong item or applicable law requires otherwise. Returned shipments remain the customer’s responsibility until received and accepted.

A restocking fee of up to 20% of the item price may apply to approved non-defective returns, refused deliveries, incomplete returns, or items needing additional inspection, repackaging, testing, or handling. Missing parts, use, damage, or reduced resale value may result in a partial refund or refusal, subject to applicable law.

Original shipping, rush processing, customs, brokerage, import taxes, protection charges, and other non-recoverable third-party charges are generally non-refundable unless required by law or the return results solely from GrifGlo’s error. For partial returns of promotional orders, any applicable lost discount, bundle, free item, or shipping benefit may be deducted where permitted by law.

Refunds and warranties

Refunds are processed after receipt, inspection, and approval. Processing by GrifGlo may take up to 10 business days after approval; payment providers may require additional time. Where permitted by law, the remedy may be a refund to the original payment method, store credit, or another method communicated to you. Store-credit conditions are provided when issued.

Manufacturer warranties, where applicable, are administered under the manufacturer’s terms. We may direct you to the relevant manufacturer or distributor and may help facilitate contact.

Cancellations and delivery issues

Order changes and cancellations require our approval and may be unavailable once processing or fulfillment starts. Refused, undeliverable, or unclaimed shipments may be treated as non-defective returns when returned to us or our fulfillment partner. Applicable shipping, return, customs, handling, and restocking costs may be deducted where permitted by law. Delivery estimates are not guarantees; delays alone do not create a cancellation or refund right except where the law requires one.

We may restrict return privileges or decline requests involving suspected fraud, false claims, product or serial-number mismatches, or abuse, subject to applicable law.

Purchases completed with another retailer

If a clearly identified link takes you to another retailer or marketplace to complete payment, that seller is responsible for its order, delivery, returns, refunds, and warranty support. Contact the seller named on your receipt. GrifGlo cannot access or refund those orders; assistance locating the seller’s support is a courtesy only.

Your rights and our contact details

Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law. Product-specific or checkout terms may also apply where disclosed.

GrifGlo — Griffin Global Commerce Ltd.
419-2030 Marine Drive, North Vancouver, BC V7P 1V7, Canada
info@grifglo.com

Do not send returns to this mailing address without written authorization.