Shipping and delivery

GrifGlo is a retail brand of Griffin Global Commerce Ltd., based in North Vancouver, British Columbia. For orders placed through GrifGlo checkout, contact GrifGlo for shipping and order support. Orders may be fulfilled by us or by a supplier, warehouse, logistics, or fulfillment provider acting on our behalf.

Delivery coverage, rates, and estimates

We offer delivery across Canada, subject to product and address eligibility. Available shipping options and charges are shown at checkout or disclosed before you submit your order. Some products or services may not be available for remote locations, P.O. boxes, certain buildings, pickup points, or international destinations.

Processing, dispatch, and delivery times are estimates unless expressly guaranteed in writing. They depend on product availability, inventory location, payment verification, order volume, holidays, fulfillment requirements, and carrier service. We do not promise same-day dispatch or a universal delivery speed.

Carrier disruptions, weather, customs, supply interruptions, peak demand, and other events may affect delivery. A delay alone does not create a right to cancel or receive compensation except where applicable law provides one.

Order processing and fulfillment

We may select the carrier, service, packaging, and fulfillment route unless you choose an expressly offered service. Items may arrive in separate shipments. Payment issues, suspected fraud, stock discrepancies, listing or pricing errors, address problems, product restrictions, or legal/compliance concerns may require an order to be held, delayed, split, or cancelled, subject to applicable law. Orders cannot necessarily be changed or cancelled after fulfillment starts.

Promotional shipping offers may have product, order-value, destination, size, weight, or carrier restrictions. Unless otherwise stated, initial shipping charges do not cover returns, redelivery, address corrections, customs, import taxes, storage, or other applicable surcharges.

Address accuracy and tracking

Please provide a complete, accurate delivery address and contact information. An incomplete or incorrect address may cause delays, cancellation, additional delivery costs, or a return to sender.

Tracking information is normally provided once shipment information becomes available. Carrier tracking may not update immediately. Email info@grifglo.com with your order number if you need help.

Missing or damaged deliveries

If tracking shows delivery but you cannot locate your order, check the delivery location, household members, concierge, mailroom, and any pickup point, then contact us promptly and within 5 calendar days of the reported delivery. We may request information reasonably needed to investigate and review carrier records. Notify us about damaged, incorrect, or incomplete items under our refund policy. These reporting periods do not limit mandatory legal rights.

Responsibility for loss or damage is subject to applicable law and the circumstances of delivery. We may help with a carrier inquiry, but carrier records and third-party investigations can affect the outcome.

Refused, undeliverable, or cross-border shipments

Refused or unclaimed shipments, incorrect addresses, or failure to complete applicable customs requirements may result in a return. Where permitted by law, original shipping, return freight, carrier charges, customs, handling, and applicable restocking fees may be deducted from a refund or credit.

If an international or cross-border shipment is offered, customs duties, import taxes, brokerage, and clearance fees may apply and are the customer’s responsibility unless expressly stated otherwise. Customs inspections and import restrictions can affect delivery.

Purchases completed on another website

If you follow a clearly identified link and complete payment with another retailer or marketplace, that seller handles fulfillment, shipping, tracking, and support under its own policies. GrifGlo cannot access that seller’s order systems. Contact the seller named on your receipt; we may help locate its support information as a courtesy.

Rights and contact

Nothing in this policy excludes consumer rights or remedies that cannot be excluded under applicable law.

GrifGlo — Griffin Global Commerce Ltd.
419-2030 Marine Drive, North Vancouver, BC V7P 1V7, Canada
info@grifglo.com

This is our mailing address. Do not send returns without written authorization.