Terms of service

OVERVIEW
Welcome to GrifGlo! The terms "we", "us" and "our" refer to GrifGlo. GrifGlo operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). GrifGlo is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. GrifGlo reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until GrifGlo confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as GrifGlo may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by GrifGlo, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of GrifGlo, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by GrifGlo.
GrifGlo's names, logos, product and service names, designs, and slogans are trademarks of GrifGlo or its affiliates or licensors. You must not use such trademarks without the prior written permission of GrifGlo. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
GrifGlo is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with GrifGlo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and GrifGlo, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with GrifGlo.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm GrifGlo, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY GrifGlo, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL GrifGlo, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless GrifGlo, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where GrifGlo is headquartered. You and GrifGlo consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@grifglo.com.
Our contact information is posted below:
Grifglo
info@grifglo.com
230- 2030 Marine Dr, North Vancouver, BC V7P 1V7, CANADA
Last updated: March 14, 2026

These Terms of Service ("Terms") govern your access to and use of the GrifGlo website located at https://grifglo.com, together with any related pages, content, features, tools, communications, and services made available through the Site (collectively, the "Site"). The Site is operated by Griffin Global Commerce Ltd., doing business as GrifGlo, based in British Columbia, Canada ("GrifGlo," "we," "us," or "our").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Site.

If you purchase products directly from GrifGlo, your purchase is also subject to any applicable product-page disclosures, checkout disclosures, shipping terms, return policy, privacy policy, and any other policies or notices made available by GrifGlo in connection with your order. To the extent permitted by law, those materials are incorporated into these Terms by reference.

Acceptance and Scope

These Terms apply to all visitors, users, customers, account holders, and others who access or use the Site.

By using the Site, you represent that:

you are legally capable of entering into a binding agreement; and
you will use the Site only in accordance with these Terms and applicable law.

If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement and supervision of a parent or legal guardian.

Overview of the Site

GrifGlo operates an online platform that may include:

informational content, buying guides, and comparisons;
curated product recommendations;
affiliate links to third-party retailers, marketplaces, and brands;
direct sales of selected products;
product distribution activities; and
brand, retail, and commercial partnerships.

Depending on the product, listing, or transaction path, purchases may occur:

through third-party retailers or marketplaces via outbound or affiliate links; or
directly from GrifGlo through the Site or authorized sales channels.

Not all products referenced on the Site are sold by GrifGlo. Product listings, pages, or checkout flows will indicate when GrifGlo is the seller of record.

Affiliate Relationships and Monetization

Some links on the Site are affiliate links or other monetized links.

If you click certain links and complete a purchase, GrifGlo may earn a commission, referral fee, advertising fee, or other compensation at no additional cost to you.

Affiliate relationships may include partnerships with:

online retailers;
marketplaces;
brand partners;
distributors; and
affiliate networks.

Unless otherwise stated, you should assume that outbound links to retailers or third-party sellers may be monetized.

Where required by a specific affiliate program, GrifGlo may include program-specific disclosures. For example, certain programs may require disclosure language such as: "As an Amazon Associate I earn from qualifying purchases."

Third-Party Retailers and External Websites

When you click outbound links from the Site, you may be redirected to third-party websites, marketplaces, retailer pages, brand sites, or external platforms not owned or controlled by GrifGlo.

Purchases completed on those third-party websites are transactions between you and the applicable third party. In those cases, GrifGlo is not the seller of record and is not a party to the purchase contract between you and the third-party retailer or brand.

GrifGlo does not control and is not responsible for third-party:

pricing;
taxes;
shipping charges;
product availability;
substitutions;
order fulfillment;
estimated or actual delivery times;
warranties;
technical support;
customer service;
return decisions;
refund processing;
retailer policies; or
website content, security, or practices.

If you purchase from a third-party retailer or marketplace, you are responsible for reviewing that retailer's or marketplace's own terms, policies, and notices before completing your transaction.

Any assistance provided by GrifGlo in locating a retailer, support page, or product listing is provided as a courtesy only and does not make GrifGlo responsible for the transaction or its outcome.

Products Sold Directly by GrifGlo

In certain cases, products on the Site may be sold directly by GrifGlo.

Products sold directly by GrifGlo may include, without limitation:

items sourced from authorized distributors;
private label products;
products fulfilled through warehouse, logistics, or dropshipping partners; and
products shipped through third-party fulfillment providers.

Where GrifGlo is the seller of record:

payment may be processed by third-party payment service providers;
shipping may be handled by GrifGlo or third-party fulfillment providers;
order confirmation or shipment confirmation may be sent electronically; and
the purchase will also be subject to GrifGlo's applicable Return Policy, Shipping Policy, checkout disclosures, and product-specific terms.

Order Submission, Acceptance, and Cancellation

For products sold directly by GrifGlo, your submission of an order constitutes an offer to purchase and does not guarantee acceptance of that order.

GrifGlo reserves the right, to the extent permitted by law, to accept, decline, limit, or cancel any order, in whole or in part, at any time before or after payment authorization, including for reasons such as:

product unavailability;
pricing or listing errors;
inventory discrepancies;
suspected fraud or payment risk;
sanctions, export, compliance, or legal concerns;
address verification issues;
shipping limitations;
suspected resale activity;
abuse of promotions or policies; or
other business, legal, or operational reasons.

A binding contract for the sale of goods sold directly by GrifGlo is formed only when GrifGlo sends an order acceptance or shipment confirmation, or otherwise makes the product available to you, subject to applicable law.

Receipt of an automated order confirmation, payment receipt, or order acknowledgment does not by itself mean that GrifGlo has accepted your order.

If GrifGlo cancels an order after payment has been authorized or captured, any refund due will be handled in accordance with the applicable payment processor's procedures and applicable law.

Pricing, Currency, Taxes, and Payment

Unless otherwise expressly stated, prices displayed by GrifGlo are shown in Canadian dollars.

Prices, product listings, promotional offers, availability, shipping charges, surcharges, and related information may change at any time without notice before order acceptance.

GrifGlo reserves the right to:

correct pricing, typographical, calculation, specification, or listing errors;
revoke promotional offers;
limit quantities purchased;
refuse service; and
cancel affected orders.

Applicable taxes may be added at checkout or otherwise charged as required by law.

For cross-border or special shipments, customs duties, brokerage fees, import taxes, regulatory fees, carrier surcharges, and similar charges may apply. Unless expressly stated otherwise by GrifGlo, those charges are the responsibility of the customer.

GrifGlo may use third-party payment processors and fraud-prevention tools to authorize, verify, review, delay, suspend, decline, or reverse transactions. By submitting payment information, you authorize GrifGlo and its service providers to conduct payment verification and fraud screening reasonably necessary to process or decline the transaction.

GrifGlo reserves the right to require additional identity, billing, address, or payment verification before accepting or fulfilling an order.

Shipping, Delivery, Fulfillment, Title, and Risk of Loss

Products sold by GrifGlo may be fulfilled by:

GrifGlo;
authorized distributors;
dropshipping partners;
warehouse providers; or
third-party logistics providers.

Any shipping or delivery times displayed on the Site, at checkout, or in communications are estimates only unless expressly stated otherwise.

GrifGlo is not responsible for shipping or delivery delays caused by:

carriers;
customs processing;
weather events;
supply chain disruptions;
labor disruptions;
government actions;
inaccurate delivery information provided by the customer; or
other events outside GrifGlo's reasonable control.

For goods sold directly by GrifGlo, title passes only after full payment has been successfully received and the goods are tendered for delivery, except where otherwise required by applicable law.

To the extent permitted by law, risk of loss or damage passes upon delivery to the applicable carrier, delivery service, pickup point, or other delivery agent designated for the order. Any carrier claim process, lost parcel process, or delivery investigation offered by GrifGlo or its partners is a courtesy and does not waive any limitation otherwise set out in these Terms, except where applicable law requires otherwise.

Returns, Refunds, and Mandatory Consumer Rights

Return and refund eligibility depends on who the seller is.

If a product is purchased through a third-party retailer or marketplace, that retailer's or marketplace's return, refund, exchange, cancellation, and warranty policies apply.

If a product is sold directly by GrifGlo, returns, refunds, exchanges, store credit, replacement requests, damaged item claims, and order-support issues will be handled in accordance with GrifGlo's applicable Return Policy and any product-specific or checkout-specific terms.

Nothing in these Terms is intended to exclude, restrict, waive, or override any rights, remedies, guarantees, warranties, or obligations that cannot legally be excluded, restricted, waived, or modified under applicable law. To the extent any mandatory consumer protection law applies, that law will govern.

Accuracy, Listings, Availability, and Product Information

GrifGlo strives to keep Site content reasonably current, but the Site may contain inaccuracies, omissions, or outdated information.

Without limiting the foregoing:

product descriptions may not always be complete or current;
specifications, dimensions, compatibility information, colors, materials, packaging, accessories, included parts, or country of origin may change without notice;
images may be illustrative only;
product availability may change without notice;
a retailer may not honor a price, promotion, or availability statement shown elsewhere; and
third-party listings, feeds, or product data may contain errors.

Unless GrifGlo expressly confirms otherwise in writing, customers are responsible for verifying suitability, compatibility, dimensions, intended use, and other important details before purchase.

Eligibility and User Accounts

Certain Site features may require account registration or submission of contact information.

If you create or use an account, you are responsible for:

maintaining the confidentiality of your login credentials;
ensuring that your account information remains accurate and current; and
all activity conducted through your account.

You must notify GrifGlo promptly of any suspected unauthorized use of your account or credentials.

GrifGlo reserves the right to suspend, restrict, or terminate accounts, usernames, account privileges, or access to Site features at its discretion and to the extent permitted by law.

Acceptable Use

You agree not to use the Site to:

violate any law, regulation, court order, or legal obligation;
infringe or misappropriate the rights of GrifGlo or any third party;
attempt unauthorized access to systems, accounts, data, or networks;
interfere with the functionality, stability, integrity, or security of the Site;
scrape, harvest, crawl, copy, mirror, or extract Site data at scale without prior written permission;
use bots, scripts, automation, or other technical means to manipulate the Site or bypass controls;
distribute malware, harmful code, spyware, or other malicious software;
impersonate GrifGlo or falsely state or imply any relationship with GrifGlo;
submit false, deceptive, fraudulent, unlawful, defamatory, abusive, or infringing content;
publish deceptive reviews, endorsements, or testimonials;
attempt to reverse engineer, decompile, or probe any part of the Site except to the extent such restriction is prohibited by law; or
use the Site in a way that could harm GrifGlo, its users, its business partners, or its systems.

Intellectual Property and Limited License

All content on the Site, including text, graphics, logos, images, design elements, layouts, compilations, software, page structure, product selections, editorial content, and overall presentation, is owned by GrifGlo or its licensors and is protected by applicable intellectual property laws.

Subject to these Terms, GrifGlo grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, lawful, non-commercial use only.

You may not, without prior written permission from GrifGlo:

reproduce, distribute, display, republish, sell, license, or commercially exploit Site content;
modify, adapt, translate, or create derivative works from Site content;
use GrifGlo's trademarks, trade dress, branding, logos, or commercial identifiers;
frame, mirror, or systematically extract Site content; or
use Site content in connection with artificial intelligence training, dataset creation, or automated commercial analysis.

All rights not expressly granted are reserved by GrifGlo.

User Content, Feedback, Reviews, and Submissions

If you submit feedback, reviews, comments, inquiries, images, testimonials, suggestions, tags, messages, or other materials to GrifGlo or through the Site, you represent and warrant that:

you have the right to submit the material;
the material does not violate any law or third-party rights; and
the material is not unlawful, misleading, fraudulent, defamatory, abusive, or harmful.

Except where expressly agreed otherwise in writing, your submissions are provided on a non-confidential basis.

You grant GrifGlo a non-exclusive, worldwide, royalty-free, sublicensable right and license to host, store, reproduce, display, publish, format, adapt, moderate, distribute, and otherwise use your submissions in connection with operating, promoting, improving, and protecting the Site and related business activities, subject to applicable law.

GrifGlo may, but is not obligated to, monitor, review, refuse, remove, edit, moderate, or disable access to any submission at its discretion and to the extent permitted by law.

GrifGlo is not obligated to publish, maintain, or respond to any submission.

Product Use, Safety, and Compliance

Products featured or sold on the Site may involve inherent risks if used improperly.

You are responsible for:

reading and following all manufacturer instructions, warnings, labels, and manuals;
using products only for their intended purpose;
ensuring proper installation, setup, supervision, handling, and maintenance;
complying with local laws, codes, and regulations; and
using appropriate judgment and safety precautions.

Information on the Site is provided for general informational purposes only and does not replace manufacturer instructions, technical guidance, professional advice, or legally required safety information.

To the maximum extent permitted by law, GrifGlo is not responsible for injury, damage, or loss resulting from misuse, improper installation, failure to follow instructions, unauthorized modification, or use of a product in a manner inconsistent with its intended purpose. This section does not limit any mandatory rights you may have under applicable law.

Disclaimer of Warranties

To the maximum extent permitted by law, the Site and all Site content are provided on an "as is" and "as available" basis.

GrifGlo disclaims all representations, warranties, conditions, and guarantees, whether express, implied, statutory, or collateral, including any implied warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, availability, compatibility, or non-infringement.

Without limiting the foregoing, GrifGlo does not warrant that:

the Site will be uninterrupted, secure, error-free, or free of harmful components;
Site content will be complete, accurate, current, or suitable for any purpose;
product listings, images, descriptions, or specifications will always be complete or error-free;
defects or errors will be corrected; or
the Site will always be available at any particular time or from any particular location.

This section applies to Site use, editorial content, informational content, affiliate content, and third-party links. For products sold directly by GrifGlo, this section is subject to any mandatory non-waivable rights under applicable law.

Limitation of Liability

To the maximum extent permitted by law, GrifGlo and its directors, officers, shareholders, employees, agents, contractors, affiliates, licensors, service providers, distributors, fulfillment partners, and representatives will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits, revenue, business opportunity, goodwill, data, savings, or reputation, arising out of or relating to:

your access to or use of the Site;
your inability to access or use the Site;
reliance on Site content;
third-party purchases made through outbound or affiliate links;
third-party retailer conduct, policies, products, or websites;
delays, interruptions, outages, or errors;
unauthorized access to or alteration of data;
products featured on the Site but sold by third parties; or
products sold directly by GrifGlo, except as limited by applicable law.

To the maximum extent permitted by law, if GrifGlo is found liable for any claim arising out of or relating to the Site or these Terms, GrifGlo's total aggregate liability will not exceed the greater of:

CAD $100; or
the total amount you paid directly to GrifGlo for the specific product or order giving rise to the claim during the 12 months immediately preceding the event giving rise to the claim.

The limitations in this section form an essential basis of the bargain between you and GrifGlo.

Indemnification

You agree to defend, indemnify, and hold harmless GrifGlo and its directors, officers, employees, contractors, agents, affiliates, licensors, service providers, and partners from and against any claims, demands, actions, liabilities, damages, losses, judgments, costs, and expenses, including reasonable legal fees, arising out of or relating to:

your breach of these Terms;
your misuse of the Site;
your violation of applicable law;
your infringement of any third-party right;
your submissions, reviews, comments, or other content;
your use, misuse, resale, export, or distribution of products obtained through the Site; or
your fraud, negligence, or willful misconduct.

Suspension and Termination

GrifGlo may suspend, restrict, terminate, or deny access to the Site, any account, any order, or any Site feature at any time, with or without notice, where GrifGlo reasonably believes:

these Terms have been violated;
your activity poses risk to the Site, users, partners, systems, or operations;
your use is unlawful, abusive, deceptive, or fraudulent; or
suspension or termination is required for legal, security, technical, or operational reasons.

Termination or suspension does not limit any other rights or remedies available to GrifGlo.

Force Majeure

GrifGlo will not be liable for any delay, interruption, failure, or non-performance caused by events beyond its reasonable control, including:

natural disasters;
fire, flood, earthquake, or severe weather;
war, terrorism, civil unrest, or public emergency;
pandemics or public health events;
labor shortages, strikes, or supply disruptions;
transportation disruptions;
internet or telecommunications outages;
cyber incidents affecting third-party systems;
government actions, embargoes, sanctions, or regulatory restrictions; or
failure of suppliers, carriers, processors, platforms, or other third parties.

Privacy and Electronic Communications

Your use of the Site may involve the collection, use, storage, and disclosure of personal information as described in GrifGlo's Privacy Policy.

By using the Site or placing an order directly with GrifGlo, you consent to receive communications electronically, including:

order confirmations;
shipment notices;
support communications;
contractual disclosures;
policy updates;
notices relating to your use of the Site; and
other communications permitted by law.

You are responsible for maintaining a valid email address and checking your email for communications relating to your orders and use of the Site.

Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to the Site, these Terms, or any direct purchase from GrifGlo will be governed by the laws of British Columbia, Canada, together with applicable federal laws of Canada, without regard to conflict of law principles.

Subject to any mandatory rights under applicable law, you agree that the courts located in British Columbia, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Site, or direct purchases from GrifGlo, and you attorn to the jurisdiction of those courts.

Changes to These Terms

GrifGlo may update, revise, replace, or modify these Terms at any time by posting the updated version on the Site.

Changes take effect when posted, unless otherwise stated.

Your continued access to or use of the Site after updated Terms are posted constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically for updates.

General Provisions

If any provision of these Terms is held to be invalid, illegal, unenforceable, or inapplicable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

No failure or delay by GrifGlo in exercising any right, power, or remedy will operate as a waiver.

GrifGlo may assign, transfer, or delegate these Terms, in whole or in part, in connection with a corporate reorganization, merger, financing, sale of assets, acquisition, or other business transaction. You may not assign or transfer any of your rights or obligations under these Terms without GrifGlo's prior written consent.

These Terms, together with any policies, checkout disclosures, product-page terms, and other applicable notices incorporated by reference, constitute the entire agreement between you and GrifGlo regarding the subject matter covered by these Terms, except where applicable law requires otherwise.

Any provisions that by their nature should survive suspension, termination, expiration, or completion of these Terms will survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, jurisdiction, and general interpretation.

Contact

If you have questions about these Terms, direct-sale orders, or legal notices relating to the Site, you may contact GrifGlo at:

GrifGlo
A brand of Griffin Global Commerce Ltd.
Email: info@grifglo.com
Mailing Address: 419-2030 Marine Dr, North Vancouver, BC V7P 1V7, Canada
Subject line: Terms Question